Privacy Policy for Immigration Hour
Introduction
Immigration Hour ("we", "us", "our") operates the website immigrationhour.uk. We are a UK-based firm that helps clients book immigration consultation appointments with solicitors from our available list and arranges those appointments. This Privacy Policy explains how we collect, use, share and protect personal data, and your rights in relation to that data.
Information we collect
We may collect the following categories of personal data when you use our services or contact us:
- Contact details: name, email address, postal address, telephone number.
- Appointment information: preferred solicitor, preferred date/time, notes about the matter, and any scheduling preferences.
- Identification and case details: information you provide about your immigration status, case history, nationality or documents relevant to the appointment.
- Payment information: if you make payments through our site we collect billing details (we may use third-party payment processors; see "Third parties").
- Technical data: IP address, device and browser information, pages viewed, and other usage data collected via cookies or similar technologies.
How we use your information
We use personal data for the following purposes:
- To check solicitor availability and arrange your consultation appointment.
- To communicate with you about bookings, confirmations, reminders and follow-ups.
- To process payments and refunds (where applicable).
- To comply with legal or regulatory obligations and to protect our legal rights.
- To improve our website, services and user experience through analytics and testing.
- For record-keeping and internal administration.
Lawful basis for processing
Where required under data protection law, we rely on one or more of the following lawful bases to process your personal data:
- Performance of a contract — to provide the booking and appointment arrangement services you request.
- Consent — where you have given consent for specific processing activities (for example, marketing communications).
- Legal obligation — where we must process data to comply with a legal requirement.
- Legitimate interests — where we have a legitimate business interest that is not overridden by your rights (for example, fraud prevention, system security, and improving our services).
Sharing your information
We may share personal data with third parties only as necessary to provide our services:
- Solicitors: we will share appointment details and any case information you provide with the solicitor you select so they can prepare for the consultation.
- Service providers: third parties who provide IT, payment processing, email and hosting services on our behalf.
- Legal and regulatory authorities: where required by law or to protect our rights.
- Professional advisers: such as accountants or lawyers, where necessary for business operations.
Cookies and similar technologies
We use cookies and similar technologies to operate the website, remember your preferences, and collect analytics about site usage. You can control cookies through your browser settings; however disabling certain cookies may affect functionality.
International transfers
Where we transfer personal data outside the UK or EEA (for example to service providers), we will ensure adequate protections are in place such as standard contractual clauses, or that the recipient is in a country with an adequate level of protection, in accordance with applicable data protection law.
Data retention
We retain personal data only for as long as necessary for the purposes set out in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the category of data and legal requirements.
Data security
We implement reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Your rights
Depending on applicable law, you may have rights including:
- The right to access the personal data we hold about you.
- The right to correct inaccurate or incomplete data.
- The right to request deletion of your data (in certain circumstances).
- The right to restrict or object to certain processing activities.
- The right to data portability, where applicable.
- The right to withdraw consent to processing where we rely on consent.
To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before complying with requests.
Children
Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so we can delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we make changes we will post the revised policy on immigrationhour.uk with an updated effective date. Significant changes will be communicated where appropriate.
Contact us
If you have questions, wish to exercise your data protection rights, or want to make a complaint, please contact us at the contact information provided on our website or via the contact form on immigrationhour.uk.
Complaints
If you are unhappy with our handling of your personal data you may raise a complaint with us and, if necessary, with the Information Commissioner's Office (ICO) in the UK.